Service
Whether you're a policyholder, employer, plan administrator or benefits representative, we value our relationship with you and want to make it long term. We focus on the customer, and our goal is to give ongoing support and concern to all our customers.
We make excellence in customer service a top priority. Our service standards are in writing, and we regularly measure whether we meet those standards.
Claims and other service requests are handled efficiently and with compassion. Your business is serious and we treat it that way.
We realize that some customers may have special needs. If you require Spanish-language capabilities, you will be pleased to know that we staff our Service Center with Spanish-speaking customer service representatives. For our hearing-impaired customers, our Service Center is equipped with a telecommunications for the deaf telephone line that will make communication for these customers easier.
